1. PARTIES AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS:
On the one hand, the supplier of the products, INTEGRACION Y DISTRIBUCION COSMETICA S.L. (hereinafter also the provider), with registered office at, POL. IND. SAPRELORCA NAVE 4 PARC. A-18, 30817 LORCA (MURCIA) – SPAIN. Holder of tax identification number (N.I.F./C.I.F. B73198400, customer service telephone 968476059, and e-mail: firstname.lastname@example.org, being the owner of the website , sets out the contractual document that will govern the contracting of products or services through the aforementioned website.
On the other hand, the User – Client (hereinafter the User), registered on the website by means of a username and password, for which he/she has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.
BOTH AGREE to the present document, and it entails that the user:
a. Has read, understands and acknowledges the provisions herein.
b. Is a person of legal age, with sufficient capacity to contract.
c. That they undertake all the obligations set out herein.
d. That they have read and accept these general conditions of purchase from the moment they purchase any of the products offered.
This document can be printed and stored by Users.
The provider makes available to them the email email@example.com for any questions about these conditions.
These conditions shall be valid for an indefinite period of time and shall be applicable to all contracts made through the provider’s website.
The Provider reserves the right to unilaterally modify these General Terms and Conditions, without affecting the goods or promotions that were purchased prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.
It is advisable to keep a copy of the data contained in the products purchased.
The Provider shall not be liable for any loss of data, files or any damage resulting from a backup failure on the part of the User.
The provider accepts no liability for any consequences that may result from the improper use of the products or services on sale on the website.
The civil liability of the provider for the products or services supplied is limited to the amount of the same, the user waives any liability to the provider for any concept in any case of dissatisfaction with the products or services purchased on the website , as well as possible failures, slow access or errors in accessing the web, including loss of data or other information that may exist in the computer or network of the user accessing the web.
INTEGRACION Y DISTRIBUCION COSMETICA S.L is a company specialising in the distance selling of hair cosmetics products and/or services. INTEGRACION Y DISTRIBUCION COSMETICA S.L sells its products remotely over the Internet through its website and/or by telephone. INTEGRACION Y DISTRIBUCION COSMETICA S.L a physical shop in Lorca for the sale of products. [ADAPT TO THE SPECIFIC CASE]
2.1 Scope: The purpose of this contract is to regulate the contractual purchase-sale relationship that arises between the provider and the user when the user accepts these conditions of purchase during the online contracting process by checking the corresponding box. These GTC shall apply from the day the order is placed.
The contractual purchase and sale relationship involves the delivery, in exchange for a specific price and publicly displayed on the website, of a specific product.
2.2 Area: The online shop of Lorca is active for the whole of Spain. [ADAPT TO THE SPECIFIC CASE]
2.3 Capacity to contract: In order to place an order you must be of legal age and have the capacity to contract.
2.4 Customer acceptance: The validation of an order via the website is carried out by e-mail and also implies automatic acceptance of the GTC. These conditions are available on the website or, on request, we can make them available to you by e-mail.
2.5. Modification of the General Terms and Conditions: INTEGRACION Y DISTRIBUCION COSMETICA S.L reserves the right to make changes and/or modifications to these GTC. We advise our customers to check them regularly. In the event that such changes or modifications are made after an order has been placed, the terms and conditions in force on the date on which the order was placed shall apply.
3. INFORMATION PROVIDED ON THE WEBSITE :
3.1 Publication of prices: In exceptional circumstances, the prices of the products shown on our website may be specified incorrectly and show a lower price than the corresponding price. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount you have already paid.
3.2 Product information: Information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees constitutes an invitation to form a deal. Such information does not constitute an offer to supply any product by us.
The contents of are constantly being renewed and updated to offer our clients the most complete and detailed information possible. Because of this, it is possible that the contents may, in exceptional circumstances, display information of a provisional nature on certain products or services. In the event that the information provided does not correspond to the characteristics of the product or service, the customer shall have the right to cancel the purchase without any cost on their part.
All contractual information on the website is displayed in Spanish (Castilian) and communication with customers and users, as well as the formalisation of the contract, will be carried out in this language, although, if the customer so wishes, they may consult the option of doing so in another language, always indicating this before initiating the contracting procedure.
3.3 Availability of the product(s) and/or service(s): There may be occasions when it is impossible to supply all products or services because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:
a) choice of an alternative product or service, with similar characteristics to the product or service to be replaced;
b) the communication of its availability in case you prefer to wait for the product or service to be available in the shop again.
If you decline our suggestions, the order relating to these products or services will be cancelled and any sums paid for them will be refunded to you.
3.4 Right of cancellation: INTEGRACION Y DISTRIBUCION COSMETICA S.L. reserves this action (right of cancellation) for the shipment of a product or provision of a service that does not meet the quality requirements imposed on all products or services of . In the event that this lack of quality is detected, the Customer Service Department of INTEGRACION Y DISTRIBUCION COSMETICA S.L. will suggest a replacement product or service and, if the replacement is not to the customer’s liking, the cost of the product will be refunded.
3.5 Orders 24 hours a day, every day of the year: Order reception hours are twenty-four (24) hours a day, three hundred and sixty-five (365) days a year, although orders placed after seven (7) [ADAPT TO THE CONCRETE CASE] p.m. will not be processed and will remain pending for the following working day at the Provider’s address. Orders received over the weekend will be processed first thing the following Monday, or first working day.
3.6 Fraud: If suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.
4. PURCHASE PROCEDURE:
The user will select a username and password, undertaking to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of the same or of possible access by an unauthorised third party, so that the latter may proceed to block them immediately.
The user may not choose as a username words whose purpose is to confuse others by identifying him/her as a member of the provider, as well as expressions that are offensive, offensive and in general, contrary to the law or to the requirements of morality and good customs.
Once the user account has been created, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
1. Choose the product or service by clicking on it, and it will be automatically added to the “shopping cart”.
2. If you wish to add more products, you must select the option “Continue shopping”. If by mistake you have added something you did not want, you should click on the option to remove it from the shopping cart. In the shopping cart you will see the items, the quantity, the price and the total amount. Once all the products have been selected, taxes, charges and discounts will be calculated according to the payment and shipping details entered.
3. Once you have chosen the product(s) and/or service(s), you must click on the checkout tab to place your order. When you click on this option, you will see the confirmation of the purchase (summary of the order placed, your details and chosen payment method).
Please check the spam and junk mail controls in your email inbox and always verify that the contact details you provide are correct.
6. To complete the process, click on the Finish button
In any case, the user may be informed through the provider’s contracting platform, once the contracting procedure has been completed, regarding all the characteristics, price, forms of transport, contracting date and estimated delivery of the product purchased. The provider may optionally send emails to the user with this type of information.
If there is any type of error in the address indicated or in any other part of the order, you must notify us immediately at the email address that will appear on the website in order to correct this error.
If you have any queries, you can contact our Customer Service Department by any of the methods provided on the website .
INTEGRACION Y DISTRIBUCION COSMETICA S.L. will provide FREE Customer Service through our contact email firstname.lastname@example.org, if you choose an alternative means of communication, the user is responsible for the particular cost of the same.
provides you with telephone numbers in Spain subject to the cost of your telephone operator.
PURCHASE AS A GUEST
This website may also allow purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the information necessary to process your order. Once you have completed the purchase process, you will be given the option of registering as a user or continuing as an unregistered user.
5. SHIPPING [ADAPT TO THE SPECIFIC CASE]
Deliveries will be made through the company …………………., whose customer service telephone number is ………………………… . Shipping costs will be applied as follows:
The delivery time is usually between X working days, depending on the destination town and the chosen payment method. This term is understood as long as the availability of the goods has been confirmed and full payment of the order has been verified.
The Provider shall not assume any liability if the delivery of the product or service does not take place because the information provided by the user is false, inaccurate or incomplete.
Delivery shall be deemed to have taken place when the carrier has placed the products at the disposal of the user and the user, or the user’s delegate, has signed the delivery receipt document.
It is the User’s responsibility to check the products on receipt and to state any reservations and complaints that may be justified in the delivery receipt document.
In the event that the contract does not entail the physical delivery of any product, being these directly downloaded from the website, the provider shall previously inform the user regarding the procedure to be followed to carry out this download.
6. PRICES AND DEADLINES FOR THE VALIDITY OF OFFERS:
All prices shown in the shop include the VAT applicable at the time of purchase. All prices shown on the website are valid except for typographical errors or out of stock and in any case will be expressed in Euro currency (€). These costs, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, insurance or any other additional services and annexes to the product or service purchased. (VAT, VALUE ADDED TAX: In accordance with the provisions of Article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the supply of products or services shall be deemed to be located in the territory where Spanish VAT applies if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be the rate legally in force at any given time depending on the specific item or service in question. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories)
The payment made to the Provider shall entail the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the e-mail address provided by the user, as well as sent together with the purchased product.
The prices applicable to each product shall be those published on the website and automatically applied by the contracting process in the last phase of the contracting process. The customer assumes that, in any case, the economic valuation of some of the products or services may vary in real time. In any case, this will always be communicated to users in advance.
In cases of limited duration promotions, the promotion discount will be applied as long as the order has been registered during the promotion period.
The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will be used to determine whether or not the order is subject to promotion.
For any information about the order, the User may contact the Provider’s customer service telephone number or via e-mail to the address provided.
7. PAYMENT METHODS [ADAPT TO THE SPECIFIC CASE]
The methods available are listed below:
7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where all the digits of the card number must be specified in the corresponding form. The transaction is formalised when the order is placed. Only Visa and Mastercard are accepted (or specify which ones can be used) [ADAPT TO THE SPECIFIC CASE]. Only secure card payments are accepted where your identity as the cardholder is authenticated in accordance with the method established by your bank, via secure e-commerce (“Verified by Visa” and “MasterCard SecureCode”). The order cannot be taken into account and will not be processed until the payment has been authorised by your bank or cashier.
We use the system called SSL (Secure Sockets Layer), a payment system in a secure environment as it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.
7.2 Cash on delivery: The cash on delivery method of payment is upon delivery of the order. When the transport company delivers the package you need to have the amount of the said order ready to make the payment of the same, if not, the recipient must travel to pick up their order from the Company, likewise if there are 2 missed deliveries to the delivery address. Orders will only be delivered to the address provided by the customer when placing the order.
7.3 Payment by bank transfer or direct debit: Upon completion of the order, the user will receive instructions with the account number for payment of the order. It is essential that the assigned order number and the name of the user is clearly indicated on the transfer order. In order to confirm the order it will be necessary to place the order within 7 days, otherwise it will be cancelled in our system.
7.4 PayPal or other platforms: Once the purchase is completed, if this payment method is chosen, you will be redirected to the official PayPal website where you can make the payment. Once payment has been successfully completed, your order will be finalised and an email will be sent to you with a summary of your purchase. By clicking on the “Back to website” button you will return to the website to view and print your order. PayPal has its own privacy policies and INTEGRACION Y DISTRIBUCION COSMETICA S.L. has no responsibility or liability for them.
8. ORDER DELIVERY:
8.1 Shipping Address: Orders will be delivered to the delivery address freely designated by the user. In this way, the provider assumes no responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the delivery company assigned for this purpose, such as the absence of the recipient.
The delivery time of the order will be during normal working hours.
In the case of orders relating to services, the provider may carry out automated actions to generate and send information related to the development of the service through the means of contact provided by the user, such as: email.
Notwithstanding the foregoing, the provider has taken the measures required of a diligent trader to ensure that the delivery can be made within the agreed time, for which reason no liability can be imputed to the provider.
Deliveries are only made to destinations in mainland Spain and the Balearic Islands. [ADAPT TO THE SPECIFIC CASE]
email@example.com will do everything in its power to ensure that your order is delivered within the period stated on our website on the date of issue of the order confirmation.
8.2 Delivery times: these correspond to the delivery times set out in the product or service sheet. In the case of products or services that are not available at the time of purchase, our Customer Service can provide you with information on availability and a delivery time.
If you have ordered several products or services in the same order, please note that they may have different availability dates, in which case you may receive them on different dates. Please note that if any of the references are not available at the time of shipment, you have the right to cancel your order at any time prior to shipment by contacting our Customer Service via the following email address: indicating the order number.
8.3 Confirmation of shipment: Upon delivery of the order to our carrier, we will send you confirmation of the shipment to the e-mail address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track the shipment through our carrier’s website.
8.4 Delivery damage: The products are delivered in secure packaging. If at the time of delivery, without the need to manipulate the shipping packaging or the product itself, it is visible and clear that a product has defects caused by damage caused by transport or it is appreciated, in the same way, an error in the goods received, the customer must detail this fact on the receipt signed by the carrier and immediately contact our Customer Service line or email within 24 hours of receipt, in order to return of the product or products affected for a replacement or refund the price paid for the same, as should be stated in that email.
A proof of delivery without any evidence of damage is equivalent to a product with the packaging in perfect condition. Likewise, if damage to the product is detected once the package has been opened while the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line or email firstname.lastname@example.org. No claims for damage to the product will be accepted after 24 hours have passed since delivery.
9. RIGHT OF WITHDRAWAL:
9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the order and its corresponding payment, to return it (art. 71 Law 3/2014, of 27 March). If you are not satisfied with any of the products or services in your order, you may exercise your right of withdrawal by filling in the form attached to these conditions, with your order number (to obtain a refund of the amount of the product/s and/or service/s within a maximum period of fourteen (14) calendar days following receipt of the order) together with your contact details. Unless the return is made due to defects in the product or service, the costs relating to shipping shall be borne by the USER. The product must be returned in its original packaging and in perfect condition.
In the case of services, the return will be accepted within 14 calendar days from the date of the order and its corresponding payment and provided that the service has not been provided, in part or in full. Otherwise, no reimbursement will be made for the amount of the services that form part of the order actually placed.
We will provide you with a return number and instructions for the return procedure. You must send it to us by e-mail to INTEGRACION Y DISTRIBUCION COSMETICA S.L. or by post, always within 14 calendar days of receipt of the order. After this period, you may only request the return or exchange of the product(s) for technical reasons subject to the guarantee of said product(s).
You must return the product with all the parts with which it was delivered, without damage or marks of wear of any kind, and with nothing that denotes an inappropriate use of the goods or different from the nature of the same, to the address we have provided you with.
It is advisable to return the product in its original packaging. If this is not possible, the product will suffer a depreciation in value. The customer shall be responsible for the packaging and protection of the product(s) he/she sends as well as for the costs arising from the shipment.
Provided that the products are returned within 14 calendar days, without any damage or marks of wear and tear and in compliance with the requirements set out in this section, with the return number that we will have provided you with, we will refund the full purchase price.
Remember that in any case the product must include:
– Return number provided
– Order number
– Date of purchase and date of exercise of the right of withdrawal
– Information of interest (optional):
– Reasons for return
– Information that you think is necessary or of interest for processing the refund
9.2 Return of defective product: the user must inform of the lack of conformity with the product within two months of becoming aware of it. In the event that the product is defective in origin, you must send an email to INTEGRACION Y DISTRIBUCION COSMETICA S.L. with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call telling you how to proceed with the shipment of the defective product and providing you with a return number.
The product(s) of the order must be returned to the address we will provide you with all the elements with which it was delivered in perfect condition, without damage or marks that denote an inappropriate use of the good or different to the nature of the same.
Once the defective product is received in compliance with these requirements and it is found that the product/s have a manufacturing defect, we will contact you to arrange the repair, replacement, discount or termination of the contract. In any of the above cases, the costs incurred shall be borne by INTEGRACION Y DISTRIBUCION COSMETICA S.L..
9.3 Return of non-defective product: When the product has no defect and its return has been motivated by ignorance or misuse, INTEGRACION Y DISTRIBUCION COSMETICA S.L. will contact you to indicate the steps to follow for the recovery of the product.
The shipping costs arising from the return of a product that does not present any defect or defect to the user shall be borne by the customer and INTEGRACION Y DISTRIBUCION COSMETICA S.L. will not proceed with shipment until advance payment of transport costs is received. Verification by INTEGRACION Y DISTRIBUCION COSMETICA S.L. that the returned product is damaged as a result of misuse or poor protection during shipment may result in the cancellation of the warranty or cause a reduction in the value of the product.
9.4 Return due to an error in the order by INTEGRACION Y DISTRIBUCION COSMETICA S.L.: When the product does not correspond to the one ordered, due to an error attributable to the company, the user must notify the company by e-mail as soon as possible; INTEGRACION Y DISTRIBUCION COSMETICA S.L. will bear the cost of collecting the product sent in error and delivering the product corresponding to the one ordered.
9.5. Return or cancellation of the requested service: The
9.5 Verification of Returns: The verification and checking of the products to be returned will be carried out by INTEGRACION Y DISTRIBUCION COSMETICA S.L. which, once at its facilities, will verify that they are received in compliance with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Warranty or diminish the value of the product.
If any of the items are missing, the product will be returned to your home address with a note indicating the missing contents.
9.6 The right of withdrawal shall not apply in the following cases:
1. If the product is not presented in perfect condition.
2. If the packaging of the product is not the original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tapes applied directly to it is prohibited.
3. When the product is opened and it cannot be proved that it has not been used.
4. For software applications that are directly downloaded through the portal.
5. When they are personalised products or those which, for reasons of hygiene or other legally stipulated exceptions, are not eligible for this right.
10. REIMBURSEMENT: [ADAPT TO THE SPECIFIC CASE]
10.1 Reimbursement of shipping costs: If you request reimbursement of the return postage costs, you must send the goods by standard post (ordinary letter). The responsibility for the shipment lies exclusively with the transport company or the means of transport contracted for the shipment. Any extra costs arising from the use of express delivery services shall be borne by the customer.
10.2 Refund for return: In the event of a refund, the amounts paid will be reimbursed via the payment method used for the purchase. INTEGRACION Y DISTRIBUCION COSMETICA S.L. will not refund the amount or make any reshipment of goods until we have verified the receipt and condition of packaging and accessories of the product being returned or exchanged in our warehouse.
10.3 Refund period: the refund will be made within 15 working days of receipt and verification of the conditions of receipt of the shipment. The maximum deadline for payment is one month. In order to proceed with the refund you must provide us with the following information:
– return number
– invoice and order number
– IBAN + 20 digits of your bank account.
10.4 INTEGRACION Y DISTRIBUCION COSMETICA S.L. declines to reimburse if:
– the products are used or deteriorated, or their use has exceeded their nature.
– products are missing some elements.
– the services have been performed in whole or in part.
11. APPLICABLE WARRANTIES AND AFTER-SALES SERVICES: [ADAPT TO THE SPECIFIC CASE]
11.1 Guarantee: All products offered through the website are completely original, unless otherwise stated in their description.
All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of 27 March, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of a different duration.
In the event that the Law of Guarantees for the Sale of Consumer Goods (23/2003, of 10 July) establishes that the product must be sent to the manufacturer to manage the guarantee, INTEGRACION Y DISTRIBUCION COSMETICA S.L. will tell you how to proceed via email or phone call. In these cases, INTEGRACION Y DISTRIBUCION COSMETICA S.L. is not responsible for how the manufacturer handles the warranty of such a product.
1. In the absence of proof to the contrary, the goods and/or services shall be deemed to be in conformity with the contract provided that they meet all of the requirements set out below, unless the circumstances of the case make any of them inapplicable:
a) They comply with the description provided by INTEGRACION Y DISTRIBUCION COSMETICA S.L.
b) They are fit for the purposes for which products of the same type are normally intended.
c) They are suitable for any special use required by the customer, if the customer has made this known to INTEGRACION Y DISTRIBUCION COSMETICA S.L. at the time of conclusion of the contract, provided that the customer has accepted that the product is suitable for this use.
(d) They present the usual quality and performance of a product or service of the same type which the customer can reasonably expect, taking into account the nature of the product or service and, where applicable, the descriptions of the specific characteristics of the products or services made by
e) INTEGRACION Y DISTRIBUCION COSMETICA S.L. describes the details, technical characteristics and photographs of the products provided by the manufacturer of the products, so that it is not bound by these public statements.
2. Lack of conformity resulting from incorrect installation of the product shall be deemed to be equivalent to lack of conformity of the product when the installation is included in the purchase contract and has been carried out by INTEGRACION Y DISTRIBUCION COSMETICA S.L. or under its responsibility, or by the USER when the faulty installation is due to an error in the installation instructions.
3. No liability shall be incurred for non-conformities which the User knew or could not have been unaware of at the time of conclusion of the contract or which originate from materials supplied by the User.
11.2 Defective products: In the event of a defective product, INTEGRACION Y DISTRIBUCION COSMETICA S.L. shall repair, replace, reduce the price or terminate the contract (as appropriate), which shall be free of charge to the user. INTEGRACION Y DISTRIBUCION COSMETICA S.L. is liable for non-conformities that become apparent within two years of delivery, provided that it informs INTEGRACION Y DISTRIBUCION COSMETICA S.L. of the non-conformity within two months of becoming aware of it.
11.3. Cases of cancellation of the guarantee: The guarantee does not apply in the following cases:
– Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,
– Expenses relating to maintenance, repair or replacement of parts due to normal wear and tear,
– Breakdowns and damage to accessories,
– Deterioration created by misuse of the product, improper use, non-compliance with the operating instructions regarding use and maintenance or improper installation,
– Damage caused by non-accredited persons or the user,
– Damage caused by accident, lightning, flood, fire or any other cause for which the manufacturer is not responsible,
– Damage caused by a failure of the system in which the product may be incorporated,
– If the model or serial number of the product shows any modification,
– Use of the product outside the family and private sphere, e.g. in intensive professional use, or
– Products already repaired by Repair Services outside of 968476059
11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of repair is disproportionate to its value, it will be replaced by another product exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.
The replacement of your product will terminate your purchase contract and warranty extensions if any, as your new product will benefit from a new contract as it is a new purchase.
12. ONLINE DISPUTE RESOLUTION
Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without recourse to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
13. NULLITY AND INEFFECTIVENESS OF THE CLAUSES:
If any covenant in these General Conditions were to be declared, whether totally or partially, void or inefficient, such invalidity or inefficiency shall exclusively affect such provision or the part thereof that becomes void or inefficient, meaning that the remaining provisions within the General Conditions remain valid and the void or inefficient provision shall be considered as non-existent.
14. APPLICABLE LAW AND JURISDICTION:
These terms and conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly provided for. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the provider’s domicile.
In the event that the user is domiciled outside Spain, the provider and the user expressly waive any other forum, submitting themselves to the Courts and Tribunals of the provider’s domicile.
15. COMMENTS AND SUGGESTIONS:
We welcome your comments and suggestions. Please send us such comments and suggestions via our contact form.
In addition, we have official complaint forms available for consumers and users. You can request them by calling the Customer Service telephone number or by using our contact form.
ADDENDUM: RIGHT OF WITHDRAWAL
For the attention of:
NIF [Tax ID number]:
Address: , () – SPAIN.
Details of the good/provision to be withdrawn:
Order/invoice no: ______________________________________________
Date of order/invoice: ___________________________________________
Date of receipt of the product/service: ___________________________
NIF [Tax ID number]: ______________________________________________
In accordance with article 68 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, I hereby inform you that I withdraw from the contract of sale of the goods/provisions described above. I would therefore be grateful if you would contact me using the contact details provided, to notify me that this request has been made.
Date of request:
Signature of the consumer/user: